Video MER, or Video based Medical Examination Report, is a process in which insurance companies use video technology to remotely conduct medical examinations for applicants or proposers, using qualified medical professionals. This can be done through the use of video conferencing tools.

Insurance companies may use Video MER to reduce costs and improve efficiency by eliminating the need for in-person medical exams. It can also be used to quickly assess the medical condition of an applicant, which can help the company make informed decisions about coverage and sums assured.
Video MER can be especially useful for insurance companies that need to review medical exams for applicants or proposers, who are located in remote or underserved areas, or who have mobility or transportation issues that make it difficult for them to attend an in-person exam.

How effective is Video MER against Physical MER?

Video Medical Exam Report (Video MER) and Physical Medical Exam Report (Physical MER) are both methods that insurance companies use to conduct medical examinations on applicants aspiring to get insured. Both methods can be effective in certain situations, but it is important to consider the specific needs and circumstances of the policyholder or applicant when deciding which method to use.

One advantage of Video MER is that it allows insurance companies to review medical exams remotely, which can be more convenient and accessible for policyholders or applicants who are located in remote or underserved areas, or who have mobility or transportation issues. Video MER can also help to reduce the risk of exposure to infectious diseases by eliminating the need for in-person visits.

On the other hand, Physical MER may be necessary in situations where a more thorough and in-depth examination is required. For example, if a policyholder or applicant has a complex medical condition that requires a hands-on examination or specialized testing, Physical MER may be more appropriate.

In general, the effectiveness of Video MER versus Physical MER will depend on the specific needs and circumstances of the policyholder or applicant, as well as the medical condition being evaluated. Insurance companies should carefully consider these factors when deciding which method to use for reviewing medical exams.

Does Video MER help prevent the nexus between the medical professional and the proposer?

Video Medical Examination Report (Video MER) can help to reduce the potential for a nexus between a medical professional and a proposer by eliminating the need for in-person medical exams. In a Video MER process, the proposert can participate in the medical exam remotely, using a telemedicine platform or other video conferencing tool. This can help to prevent the medical professional and proposer from having direct contact, which can reduce the risk of any potential conflict of interest or influence.

It is important to note, however, that while Video MER can help to reduce the potential for a nexus between a phlebotomist and a proposer, it may not completely eliminate the risk. Insurance companies should carefully review the policies and procedures they have in place to ensure that the medical exam review process is fair, impartial, and objective.

Can recordings of video MER’s help insurance companies offer lower premiums and higher sum assured?

Video MER can also help insurance companies to make more informed decisions about coverage by providing a more comprehensive view of the policyholder or proposer’s medical condition. By reviewing medical exams in real time, insurance companies can ask questions and gather additional information as needed, which can help to provide a more accurate assessment of the policyholder or applicant’s health.

In some cases, the use of Video MER may allow insurance companies to offer lower premiums and higher sum assured to policyholders or applicants. However, the specific impact on premiums and sum assured will depend on a variety of factors, including the policyholder or proposer’s medical history, age, lifestyle, and other risk factors. Ultimately, the goal of Video MER is to provide a more efficient and effective way for insurance companies to review medical exams, rather than to directly impact premiums and sum assured.

So, would insurance companies need to store the recordings?

It is common for insurance companies to store the recordings of Video Medical Examination Reports (Video MERs) as part of their records and documentation. These recordings could then be used as a reference for future evaluations and decisions related to coverage and sums assured.

There is also a legal or regulatory requirement by IRDA (Insurance Regulatory and Development Authority of India) that mandates the retention of Video MER recordings, for a period of three years.

In addition to any legal or regulatory requirements, insurance companies may choose to store Video MER recordings for their own internal purposes, such as for quality control, training, or to support future decisions about coverage and sums assured.

It is important for insurance companies to carefully manage the storage and retention of Video MER recordings in accordance with any applicable laws and regulations, as well as their own policies and procedures. This can help to ensure the privacy and security of policyholders and applicants, as well as the integrity and reliability of the insurance company’s records.

Do Insurance Companies benefit from Video MER, and how?

Insurance Companies can benefit from Video Medical Exam Review (Video MER) in a number of ways. Some potential benefits of Video MER for underwriters include:

  • Increased efficiency: Video MER allows them to review medical exams remotely, which can save time and reduce the need for in-person visits. This can help to improve the efficiency of the underwriting process.
  • Improved accuracy: By reviewing medical exams in real time, doctors can ask questions and gather additional information as needed, which can help to provide a more accurate assessment of a policyholder or applicant’s health.
  • Reduced costs: Video MER can help to reduce the costs associated with conducting in-person medical exams, such as travel expenses, facility rentals, and other logistics.
  • Greater convenience: Video MER can be more convenient for policyholders or applicants who are located in remote or underserved areas, or who have mobility or transportation issues.
  • Reduced risk of exposure to infectious diseases: By reviewing medical exams remotely, underwriters can reduce the risk of exposure to infectious diseases, which can be especially important during times of pandemic or other public health emergencies.

How important is Face Match during a Medical Examination?

Comparing the face in an identity proof to the face in a video during a Video Medical Exam Report (Video MER) can help to reduce the risk of identity fraud. By verifying the identity of the policyholder or applicant through a face match, insurance companies can confirm that the person participating in the Video MER is indeed the individual whose identity has been provided.

However, it is important to note that a face match alone may not be sufficient to completely prevent identity fraud. There are a number of other steps that insurance companies can take to reduce the risk of identity fraud, such as verifying the authenticity of identity documents, checking for red flags or inconsistencies in the information provided, and using other identity verification methods such as biometric authentication.

Can a Video Examination detect Heart Rate?

QuicSolv’s video conferencing solution – Remolin, has the ability to detect heart rate in real time using the proposer’s camera to capture images of the face and then analyzing the changes in the size of the blood vessels in the face as the heart beats.

The technique works by tracking the movement of the blood vessels in the face and measuring the changes in their size as the heart pumps blood through the body. This information is then used to calculate the heart rate. This can be a useful feature for insurance companies that are conducting Video Medical Exam Reviews (Video MERs) as part of the underwriting or sums assured process.

Can Heart Rate be used a tool to detect underlying Medical issues?

Heart rate is an important indicator of overall health and can be affected by a variety of factors, including stress, physical activity, and medical conditions. By monitoring heart rate in real time during a Video MER, insurance companies can gather additional information about the policyholder or applicant’s health and use it to make more informed decisions about coverage and sums assured.

For example, if a policyholder or applicant’s heart rate is consistently elevated during a Video MER, this could be an indication of an underlying medical condition or other health issue that may need to be further evaluated. On the other hand, if a policyholder or applicant’s heart rate is within normal limits, this may suggest that they are in good health and may be less of a risk for the insurance company.

Overall, the ability to detect heart rate in real time during a Video MER can provide insurance companies with valuable additional information about a policyholder or applicant’s health, which can help them to make more informed and accurate decisions about coverage and sums assured.

Take Away

In addition to reducing costs and improving efficiency, Video MER can also help insurance companies to better serve their applicants by providing a more convenient and accessible way to report medical exams. It can also help to reduce the risk of exposure to infectious diseases by allowing insurance companies to conduct medical exams remotely, rather than requiring in-person visits.

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